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Job Description & How to Apply Below
The Business Development Centre (BDC) works with our dealership's Service department to deliver high-quality customer service and assist our customers with their inquiries and needs.
The BDC Representatives help turn online leads into appointments, and inbound calls into being a part of the Humberview Group business. Our BDC Representatives are a valuable asset to our dealership.
The Humberview Group is one of Ontario's leading automotive dealer groups and winner of Canada's Best Managed Companies program for 2024 and 2025. At HG, we put our people first, because without them, we couldn't possibly deliver on our promise of serving you better, each and every day.
We believe, “our vehicles are great, but our people are exceptional”.
Please note, this position is open only to individuals who are legally entitled to work in Canada at the time of application and in the future. The Humberview Group does not provide sponsorship for work permits or immigration support.
Pay:
Base salary plus bonus ranging from $45,000 to $60,000 a year.
Why Join HG
Career Growth: Unlock opportunities for advancement within our organization.
Rewards Program: Enjoy bonuses and incentives, including a referral bonus of up to $2,000.
Comprehensive Benefits: Competitive compensation with health, dental, travel, and life insurance, RRSP match and an Employee Assistance Program (EAP).
Excellence Recognition: Proudly awarded as one of Canada's Best Managed Companies in 2024 and 2025.
Established Legacy: With over 60 years of service, our loyal customer base forms the foundation of our success.
Mentorship: Receive training and support from our leadership team.
Exclusive Perks: Access Team Member pricing on vehicles, services, and accessories, plus discounts on brands and gym memberships.
Social Engagement: Engage in social events like sporting gatherings and BBQs.
Work-Life Balance: No Sunday or holiday work plus long weekends off all summer-long for more time with family.
And much more for you to discover!
Job Duties
Handle inbound/outbound calls for appointment reminders, campaigns, recalls and internet opportunities.
Following up on customer inquiries.
Handle database leads and create appointments for the Service Department.
Following up with past customers in the database.
Other duties as required.
What We Look For
Call center experience is preferred.
Experience in a dealership would be considered an asset.
Must have excellent communication skills (good verbal skills and a clear speaking voice).
Prior experience in a customer service role is required.
Must be comfortable with computers and technology systems.
Strong record of customer satisfaction results.
Team-oriented individual.
Must have the drive and desire to meet production goals and expectations.
Works well in a team environment.
We are an equal opportunity employer and welcome applications from all candidates, including persons with disabilities. Accommodations are available upon request for candidates taking part in any stage of the selection process. We thank all candidates, but only those selected for an interview will be contacted.
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