Customer Supply Chain Associate

The Customer Supply Chain Associate will be responsible for working with customers on a day-to-day basis and handling inquiries received from customers to ensure that products and services are delivered in a timely manner.

Key Responsibilities   Work closely with customers to handle day-to-day inquiries.
Navigate a complex supply chain network consisting of 12 plants and 2 distribution centers.
Enter and verify orders for accuracy, load weight, pallet count, special considerations, etc.
Manage orders including monitoring and updating of shipping dates, communicating updates/changes to internal and external customers, and using comprehensive dashboard for daily actions.
Respond to customer inquiries by phone and email and proactively communicate changes.
Develop strong customer relationships, which may include some travel across North America for customer/site visits for the purpose of understanding their businesses, addressing any concerns where possible and highlighting potential issues and possible solutions.
Collaborate with internal departments to ensure smooth order process and timely delivery of orders.
Prepare customer related reports and analyze order profile to identify customer trends.
As assigned, author, edit, and approve knowledge base articles or SOPs.
Lead process improvements using structured problem-solving methodology (Lean Six Sigma).
Qualifications   Strong customer focus and relationship-building skills.
High level of attention to detail to ensure accuracy of order entry and reports.
Strong communication skills (written and verbal). Must be able to contact customers over the phone and build long-term customer centric relationships.
Ability to problem solve and "think outside the box."
Good organization skills.
Ability to handle a high volume of emails and orders.
Strong/proven analytical skills.
Practical experience with detail-oriented order entry, and detail-oriented research, face-to-face customer interactions.
College or University degree/diploma in Business Administration or Operations/Inventory Control/Logistics/Supply Chain preferred.
Prior experience with customer facing corporate supply chain roles preferred.
Knowledge of Microsoft Office required.
Bilingual French is an asset.
Familiarity with JDE and Salesforce is an asset.
Benefits of Employment   Competitive salary - $52,000 - $60,000 based on experience and qualifications.
Health Insurance (includes Virtual Health, and HCSA).
Dental Insurance.
Vision Insurance.
Life Insurance.
Long-term Disability.
Short-term Disability.
RRSP Match.
Paid Vacation.
Employee Assistance Program.
Employee Engagement Events.
Awards and Recognition.
Service Awards.
Employee Perks & Discounts.
Diversity and Equal Opportunity Employment  IKO Industries Ltd. is an equal opportunity employer. We are committed to diversity and inclusion and are pleased to consider all qualified applicants for employment without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. IKO Industries Ltd. encourages and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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