Mid-Market Customer Success Specialist

Position: Onfleet Mid-Market Customer Success Specialist
Drive success and customer satisfaction as a Mid-Market Customer Success Specialist with Onfleet. Focus on developing strong client relationships and expanding their business capabilities on our platform.

In this dynamic role, you will engage with mid-market customers, guiding them through the effective use of Onfleet's features. Your proactive strategies will ensure customer growth and long-term engagement as you address challenges and identify opportunities for continual improvement.

Key Responsibilities:

• Establish and maintain strong customer connections

• Lead feature adoption and account expansion efforts

• Monitor customer health and satisfaction metrics

• Provide ongoing updates on account status and risks

• Represent customer needs internally across teams

Requirements:

• At least 5 years in customer success roles

• Demonstrated success in managing accounts

• Strong relationship-building skills

• Detail-oriented with project management skills

• Skilled in commercial negotiations and renewals

Become the vital link between Onfleet and its mid-market customers, ensuring they thrive.
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