Customer Service Representative

We are looking for a  Customer Service Representative  to join our Sales and Customer Service team in Brampton. This role is ideal for someone who enjoys working in a fast-paced environment, supporting customers, coordinating orders, and working closely with internal teams to ensure a positive customer experience.

Reporting to the Inside Sales and Customer Service Manager, the Customer Service Representative will support day-to-day customer service and sales activities, including order entry, order updates, pricing inquiries, expediting requests, and customer follow-up. This role works closely with Sales, Operations, Purchasing, Internal Suppliers, and Production to support order fulfillment and customer satisfaction.

What You’ll Do:

Develop and maintain strong working relationships with customers

Process, enter, and verify customer orders accurately

Respond to customer and sales inquiries regarding order status, pricing, and delivery updates

Work with internal teams to expedite orders and resolve customer requests in a timely manner

Support stocking programs in coordination with Operations

Provide excellent customer service while identifying opportunities to support and grow customer accounts

Assist and provide backup support to team members as needed

Follow company quality policies, procedures, and system requirements

Support the Sales department and organization with additional duties as required

What You’ll Bring :

1–2 years of experience in customer service, inside sales, sales support, order entry, or a similar fast-paced environment

Strong communication skills and excellent telephone presence

Excellent time management, organization, and attention to detail

Ability to manage multiple priorities and respond to customer requests promptly

A positive attitude, high energy level, and strong team-oriented mindset

Confidence, empathy, and professionalism when supporting customers

Ability to work independently in a fast-paced environment with minimal supervision

Post-secondary education in business, mathematics, quality, technical training, or a related field is considered an asset

What Sets You Apart:

Experience in a manufacturing, industrial, or distribution environment

Previous experience with order entry, order status updates, pricing inquiries, expediting, or sales coordination

Experience working with internal teams such as Sales, Purchasing, Operations, Production, or Internal Suppliers

Understanding of measurements, tolerances, basic geometry, drawings, or blueprints

Experience supporting stocking programs or customer account growth

Fluency in French, written and verbal, is considered an asset

Additional Information:
This is a full-time, on-site position based in Brampton, Ontario. The expected salary range is  $49,700 to $60,000 annually , with final compensation based on skills, experience, qualifications, internal equity, and business needs.

The company offers a competitive benefits package, including profit sharing, health and dental benefits, a Health Care Spending Account, an Education Assistance Program, an Employee Assistance Program, company events, floater days, paid holidays, shift premiums, and an annual safety footwear reimbursement program.

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