Bilingual Customer Warranty Representative at IKO

Serve as the Bilingual Customer Warranty Representative for IKO Industries Ltd., where your language skills enhance consumer interactions regarding roofing warranties. This role supports both English and French-speaking customers.

In this dynamic position, you will address warranty inquiries and efficiently process claims, all while ensuring exceptional customer service. IKO is dedicated to integrity and diversity, making this an ideal workplace for committed individuals who excel in fast-paced environments. Enjoy competitive pay and comprehensive benefits as you grow with an industry leader.

Key Responsibilities:

• Respond to customer inquiries in a timely manner

• Accurately process warranty claims and documentation

• Keep detailed records of claims and customer interactions

• Organize claim files for further management assessment

• Develop knowledge about various roofing products and warranties

Requirements:

• Experience in a fast-paced call center environment

• Bilingual proficiency in French and English is essential

• Strong communication and interpersonal skills

• Effective dispute resolution abilities

• Collaboration and teamwork mentality

Use your bilingual expertise at IKO to ensure top-tier service in warranty claims management.
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