Customer Service Manager

Overview  Customer Service Manager
The Company
Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We're a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow.
Named by Newsweek as One of America's Most Responsible Companies and an Energage USA Top Workplace, at Zurn Elkay Water Solutions Corporation, we never forget that our people are at the center of what makes us successful. They are the driving force behind our superior quality, product ingenuity, and exceptional customer experience.

Our commitment to our people and their professional development is a recipe for success that has fueled our growth for over 100 years, as one of today s leading international suppliers of plumbing and water delivery solutions.
Headquartered in Milwaukee, WI, Zurn Elkay Water Solutions Corporation employs over 2800 employees worldwide, working from 24 locations across the U.S., China, Canada, Dubai, and Mexico, with sales offices available around the globe. We hope you ll visit our website and learn more about Zurn Elkay at
If you re ready to join a company where what you do makes a difference and you have pride in the work you are doing, talk to us about joining the Zurn Elkay Water Solutions Corporation family!
Key Accountabilities   Responsible for designing and implementing improved process or operational policies
Recommends changes to products or services to fulfill customer needs and to standardize it across Canada.
Screens incoming and outgoing calls to ensure quality, customer service, and adherence to the policies and procedures of the organization.
Monitor s Customer Service KPI s such as Customer on Time Deliveries, Customer Satisfaction, etc.
Provides feedback to assist in the creation of performance improvement goals and the development of training programs.
Qualifications/Requirements   Bachelor s degree in a related field (preferred)
7+ years  experience in Customer Service/Customer Care
5+ years  experience managing a Customer Service team
Excellent communication and people skills
Strong leadership skills
Strong commitment to employee development and engagement
Good writing/administrative skills, including computer skills (MS Office)

Demonstrated proficiency in time and project management.
Team oriented with the ability to influence others

Experience with d365 a plus
Capabilities and Success Factors   Business Insight - Applying knowledge of business and the marketplace to advance the organization s goals.
Customer Focused - Driven to provide world class Customer Service
Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Ensures Accountability - Holding self and others accountable to meet commitments.
Drives Results - Consistently achieving results, even under tough circumstances.
Being Resilient - Rebounding from setbacks and adversity when facing difficult situations.
Total Rewards and Benefits   Competitive Salary
Medical, Dental, Vision, Disability, AD&D, and Life Insurance
Competitive vacation policy
12 Paid Holidays
Annual Bonus Eligibility
Educational Reimbursement
DCPP with eligible matching
Employee Stock Purchase Plan - purchase company stock at a discount!

Note:

THIRD PARTY AGENCY:
Any unsolicited submissions received from recruitment agencies will be considered property of Zurn Elkay, and we will not be liable for any fees or obligations related to those submissions.
Zurn Elkay is an equal opportunity employer who provides an inclusive and diverse work environment. We are committed to providing reasonable accommodations for applicants upon request at any stage of the recruitment process.

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