Brampton Customer Service Team Leader

Join Zurn Elkay as the Customer Service Manager in Brampton, Ontario, overseeing a dedicated team ensuring top-tier customer experiences. This role emphasizes effective order lifecycle management and exceptional team support.

As the Regional Operations Support Manager, you will bring over 7 years of customer service experience with at least 5 years in a managerial position. Your responsibilities will include tracking performance metrics, improving processes, and fostering a customer-centric culture within your team. You will create quality checks and standard workflows that improve service delivery.

Key Responsibilities:

• Facilitate accurate customer order entry and tracking

• Communicate and analyze order metrics for improvements

• Lead efficient operational projects to boost customer satisfaction

• Create and maintain service quality expectations

• Mentor and guide the customer service team for success

Requirements:

• Bachelor’s degree in a related field preferred

• 7+ years of customer care experience required

• 5+ years of experience managing customer-focused teams

• Excellent communication and interpersonal skills

• Familiarity with Microsoft Dynamics 365 is beneficial

Elevate the customer service experience and lead a successful team at Zurn Elkay in Brampton.
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