Customer Service Manager at Zurn Elkay

Position: Customer Service Manager Role at Zurn Elkay
Make a difference as a Customer Service Manager with Zurn Elkay Water Solutions Corporation in Milwaukee, WI, focusing on process improvement and customer satisfaction. Bring your leadership skills to enhance our customer support operations.

Zurn Elkay is committed to delivering exceptional service. In this role, you will lead a team committed to meeting customer expectations. Your responsibilities will include developing customer service policies, monitoring performance metrics, and recommending product improvements based on customer feedback. This is a great opportunity for experienced leaders in the customer service field.

Key Responsibilities:

• Design operational policies to elevate customer service

• Recommend product/service changes based on feedback

• Ensure quality through call screening processes

• Track and analyze customer service KPIs routinely

• Support training and performance goal development

Requirements:

• Bachelor’s degree in a related field is preferred

• 7+ years of Customer Service experience

• 5+ years managing a service team

• Strong communication and leadership skills

• Time management and project management proficiency

Lead a talented customer service team and enhance Zurn Elkay's reputation for excellent customer care.
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