Senior Manager Customer Experience at DHL

Lead the Brokerage Customer Experience team at DHL Express in Brampton, Ontario, focusing on delivering exceptional service. Inspire your team to reach quality and productivity goals while enhancing customer interactions.

This senior management role involves coaching a high-performing team within brokerage operations. You will drive a customer-centric culture and champion service quality while collaborating with cross-functional teams. Utilize customer feedback to make informed service improvements and enhance operational processes.

Key Responsibilities:

• Lead and coach a high-performing brokerage team

• Drive best-in-class customer service across interactions

• Foster an inclusive and engaging team environment

• Implement process improvements aligned with business needs

• Establish performance reporting and monitor key KPIs

Requirements:

• Bachelor's degree in Business, Supply Chain, or Logistics

• Progressive leadership in customer experience or logistics

• Strong analytical and problem-solving abilities

• Excellent communication and interpersonal skills

• Familiarity with customer contact management systems

Leverage your leadership and analytical skills to elevate customer experience at DHL Express in Brampton.
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