Bilingual Warranty Services Representative

IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built this company by hiring people who hold these values.

People like you!
IKO is a leading manufacturer of residential and commercial roofing systems operating in Canada, the United States and multiple global markets. Our 70+ years of success has been enabled by the dedication of our employees.
We would welcome the opportunity to consider you for one of our great opportunities!

Job Description  As the Warranty Services Representative, you will be responsible for responding to consumers regarding roofing warranties and processing claims.
What's in it for you?
Competitive salary: $50,000 - $55,000
Competitive health and benefit plan
Competitive matched retirement savings program
The opportunity to join a continuously growing organization with focus on Diversity and Inclusion
The opportunity to work with an industry leader in manufacturing
When you join us, you will   Respond to all consumer inquiries in a prompt and professional manner
Process all documents within the company's standard Service Levels
Respond to customer inquiries received via phone and email
Process claims within the company's claims management system
Ensure all claims documents and call notes are entered and maintained
Prepare claim files for management review and provide responses as directed
Develop a working knowledge of products and associated warranties
Our ideal candidate   Some experience in a high-volume, fast paced call center environment
Strong interpersonal skills
Excellent communication skills in both English and French
Dispute resolution skills
Benefits of Employment  We are pleased to offer competitive compensation, health care, a progressive and challenging workplace and a commitment to teamwork and integrity.
Diversity and Equal Opportunity Employment  IKO Industries Ltd. is an equal opportunity employer. We are committed to diversity and inclusion and are pleased to consider all qualified applicants for employment without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. IKO Industries Ltd. encourages and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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