Job Description & How to Apply Below
In this pivotal position, you will manage brokerage customer experience functions and ensure the team provides top-tier service. Your leadership will inspire a high-performing team while focusing on continuous improvement and effective communication. Collaborating closely with cross-functional partners, you will drive initiatives that elevate the customer experience.
Key Responsibilities:
• Lead and coach a high-performing brokerage team
• Champion a customer-centric culture focused on quality
• Evaluate and enhance customer contact handling processes
• Collaborate with leadership to improve service outcomes
• Monitor KPIs to drive accountability and performance
Requirements:
• Bachelor's degree in Business, Logistics, or related field
• Leadership experience in customer experience or logistics
• Strong analytical, problem-solving, and communication skills
• Familiarity with customer management systems and workflow tools
• Continuous improvement mindset with Lean or Six Sigma experience
Drive excellence in customer service at DHL Express as you inspire your team and optimize processes.
#J-18808-Ljbffr
Position Requirements
10+ Years
work experience
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×