Bilingual Customer Service Representatives

Location: Brampton, L6T 5M1 ON (On site Job)
Pay rate: $ 23.76/hr.
Shifts: Monday to Friday 11am to 7pm (after training for 6 weeks 9 AM to 5PM on site)
Hybrid after 6 weeks of training Start Date – July 21, 2026, on an ongoing basis.

Temporary to Permanent Opportunity Why Drake

Consistent weekly pay you can count on

A quick & simple registration process

Supportive onboarding

Access to a variety of temporary work

Flexible hours and assignments

Immediate income opportunities

Proactive, clear communication

Gain hands‑on experience

Your own dedicated recruitment consultant

The Role

Taking inbound customer calls and would be responsible for Taking payments for Express duty and tax shipments

Tracking customer packages

Alerting appropriate personnel about payments. Creating a case or filling out a form to alert stations/GTS of payments made.

Provide professional and timely response to customer inquiries on shipment status, ensuring service failures are minimized where possible and the customer is kept informed of progress throughout.

Book pick-up calls using the automated dispatch system.

Provide rates for both quoted and tariff customers.

Provide information on proof of delivery requests and shipment status inquiries.

Gather and record the appropriate information required for the customer service team to ensure the timely completion of traces for each tracing inquiry.

Ensure all messages are being handled in a timely, efficient manner between call takers and dispatching.

Manage all customer complaint calls professionally and effectively to increase customer satisfaction.

Update all required logs daily to track and trend data.

Adhere to all applicable call flow processes and Quality Assurance requirements.

Responsible for 100% internal and external customer satisfaction

Interact effectively with other members of the customer service, operations and sales teams.

What you ’Il bring

Ability to attend 75 to 100 incoming chat, email and calls per day

Must be Bilingual in both written and spoken English and French

Call Center Experience is preferred

Must have Customer Service experience with excellent telephone mannerisms.

Ability to work at the desk for longer duration.

Ability to work in a fast-paced environment and high transactional environment.

Excellent Keyboard/computer data entry skills (Minimum 38 wpm)

Must have experience with escalated calls/clients.

Must be able to effectively handle irate customers.

Proven decision making / problem solving skills.

Proven ability to work under pressure.

You will need to pass Criminal background check.

If this Bilingual Customer Service Representative role sounds like a strong match for career goals, we encourage you to apply. Submit your application via the link provided, and a member of our team will be in touch to discuss next steps. Since 1951, Drake International has connected people with meaningful work across Canada and globally.

We are an equal opportunity employer committed to diversity, inclusion and accessibility. Accommodation is available throughout the recruitment process. For accommodation requests, contact .This hiring process may use AI‑enabled tools to support TOWWC