Job Description & How to Apply Below
Join an innovative company as a Customer Support Specialist where you will resolve real disputes instead of typical call center duties. Enjoy a mix of ticket management and process enhancement to improve customer service.
This real support role allows you to engage directly with freelancers and clients to handle tickets effectively. You’ll be responsible for managing payment disputes and contributing to the development of support processes as the team grows. Your communication skills will be crucial in explaining complex issues in simple terms and providing insights to the product team.
Key Responsibilities:
• Address support tickets from clients and freelancers
• Investigate and manage payment disputes proactively
• Communicate findings clearly to clients and engineering
• Identify patterns in tickets for improvement initiatives
• Update and enhance help center documentation regularly
Requirements:
• Minimum 2 years of customer support experience
• Excellent written communication skills
• Comfort with ambiguous situations during disputes
• Ability to discern when to resolve issues independently
Leverage your customer support skills while working closely with product teams in this pivotal role.
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