Clinical AI Customer Support Specialist

Play a vital role at Clinically AI as a Customer Support Specialist where you'll optimize healthcare workflows and enhance customer experiences through effective troubleshooting.

In this hybrid position, Clinically AI is searching for a Customer Support Specialist to be a crucial support link for clients and internal teams. This role goes beyond traditional support, requiring you to investigate intricate technical issues while ensuring that user feedback influences product development and operational improvements. Engage with diverse stakeholders, from clinicians to executives, to foster trust and build long-lasting relationships.

Key Responsibilities:

• Provide high-quality support while addressing customer challenges

• Troubleshoot and resolve technical issues related to workflows

• Act as a liaison between customer insights and product teams

• Ensure timely and efficient resolution of inquiries

• Enhance customer trust through transparent communication

Requirements:

• 2+ years in client-facing roles, preferably in SaaS or healthcare

• Exceptional verbal and written communication skills

• Experience with technical issue resolution

• Proficient user of AI tools in daily work

Elevate customer trust and satisfaction with Clinically AI by delivering exceptional support and operational efficiency.
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