Service Coordinator at Right Time Heating

Drive customer satisfaction as a Service Coordinator at Right Time Heating and Air Conditioning, under Haven Home in Kingston, Ontario. Be the key link between our customers and service experts.

In the role of Service Coordinator, you will engage directly with customers, manage their service requests, and support internal teams. This position requires 2-3 years in an administrative position, a solid grasp of MS Office, and the ability to execute tasks with discretion and professionalism. Your contributions will ensure smooth operations and exceptional service quality.

Key Responsibilities:

• Monitor and fulfill customer requests and order parts

• Process warranty claims with partners efficiently

• Schedule service appointments and update customers regularly

• Maintain thorough records of all customer interactions

• Address customer inquiries via phone and email promptly

Requirements:

• Eligibility to work with a Secondary School Diploma

• Experience of 2-3 years in administrative roles

• Expertise in MS Office applications

• HVAC industry experience is a plus

• Strong organizational and communication skills

Bring your skills in customer interaction and record management to enhance service coordination at Right Time.
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