Job Description & How to Apply Below
Savaria is a global leader in accessibility and patient care products, designing and building wheelchair lifts, stairlifts, elevators for home and commercial applications, medical beds, therapeutic surfaces, ceiling track lifts and patient slings. Savaria employs 2,300 valued associates globally and has 11+ manufacturing facilities to reach markets in North America, Europe, Australia, and Asia.
BETTER MOBILITY FOR LIFE
Savaria is a global leader in accessibility and patient care products, designing and building wheelchair lifts, stairlifts, elevators for home and commercial applications, medical beds, therapeutic surfaces, ceiling track lifts and patient slings. Savaria employs 2,300 valued associates globally and has 11+ manufacturing facilities to reach markets in North America, Europe, Australia, and Asia.
Position Summary
We are looking for an on-site Customer Response Specialist at our Brampton office. The successful candidate will have experience in a similar customer service role either from a call centre, or from the retail sector.
This position is 100% on site in Brampton.
Essential Duties And Requirements
Field incoming calls and emails from prospective customers to provide information about the company and products, and dispatch these leads accurately and in a timely manner
Ensure data integrity for leads and lead management process in our CRM (Zoho)
Prepares summary reports using Excel, assists with reports for leads, web traffic
Assist with customer service issues and complaints to support a fast and satisfactory resolution by liaising with sales and dealer customers
Collates and sends brochure and samples to dealers
Liaises with sales team to ensure lead allocations are accurate and updated in the CRM
Conducts customer satisfaction survey research from time-to-time
Collaborates with the marketing team and contributes with ideas, feedback gained from end users and suggested improvements
Supports various marketing activities such as web site updates, responding to comments on social media or Google reviews
Assists with trade show coordination and other events
Supports Manager with growing the team's skills and contributions to success
Mindset, Skills & Education
University or college graduate required
2 years customer service, marketing, or retail experience
Ambitious, curious, willing-to-learn personality
Patient and calm demeanour to handle customer complaints and solve problems
Must be adept with MS Word and Excel, as well as experience using a CRM such as Zoho or Salesforce an asset
Well-spoken with strong verbal and written English skills. French is an asset.
Interest in career progression and expanding responsibility over time
This is an excellent opportunity for an ambitious, career-oriented individual desirous of being part of a large, evolving, and successful global organization with the ability to impact future success. This role is a chance to shape your career and the future of Marketing at Savaria! Join us!
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