Transportation Customer Solutions Specialist

Drive customer support excellence as a Transportation Customer Solutions Specialist with Day & Ross in Brampton, ON. This full-time position is essential for managing logistics challenges and improving service quality.

In this role, you will act as the primary liaison for client inquiries within transportation logistics. Your responsibilities entail addressing service disruptions, collaborating with various teams, and leading projects that boost customer satisfaction. You will also conduct data analyses to inform management decisions and optimize operational processes.

Key Responsibilities:

• Resolve customer shipment and service issues efficiently

• Manage escalated client interactions and provide solutions

• Engage with cross-functional teams for process enhancements

• Participate in initiatives to improve service metrics

• Utilize reporting tools to monitor service performance

Requirements:

• Bachelor's degree in Business or related discipline

• 5+ years in the transportation and logistics sector

• Certified project management experience preferred

• Strong background in customer service within logistics

• Knowledge of compliance standards and regulations

Utilize your expertise in logistics to enhance client experiences at Day & Ross in Brampton.
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