Escalation Associate

Seasonal Full-Time Escalations Associate

You’ll love it here! We are hiring immediately for a Seasonal Full-Time Escalations Associate! As an Escalations Associate, you will be part of a collaborative team that plays a key role in supporting the customer experience. You’ll work closely with stores, distribution centers, customer care teams, and delivery partners to investigate and resolve escalated customer concerns. Your ability to communicate effectively, think critically, and deliver solutions will help create positive outcomes for customers and internal partners.

Availability Requirements:
Monday to Saturday: various shifts. This is a seasonal full-time position. Due to business needs, schedules may change.

• Investigate and resolve escalated customer concerns within established service standards
• Work directly with stores, distribution centers, customer care teams, and delivery partners to identify and resolve complex issues
• Provide timely and accurate updates to customers and internal partners regarding case status and resolution plans
• Analyze root causes of escalations and recommend appropriate solutions
• Support the resolution of pre- and post-delivery issues, including order discrepancies and inventory-related concerns
• Collaborate with cross-functional teams to ensure a seamless customer experience
• Maintain detailed and accurate case records with strong attention to detail
• Handle sensitive customer information while strictly adhering to privacy and security standards
• Deliver exceptional customer service by balancing empathy, professionalism, and problem-solving skills

• Minimum 2 years of administrative or case management experience in a fast-paced environment
• Minimum 1 year of customer service experience handling complex customer concerns
• Strong problem-solving and conflict resolution skills
• Excellent attention to detail with high accuracy in documentation and data entry
• Intermediate to advanced skills in MS Excel, Word, and other Windows applications
• Excellent communication skills with the ability to collaborate across multiple teams
• Ability to manage multiple priorities and adapt to changing business needs
• A positive attitude, professional approach, and commitment to teamwork

• Employee discounts on awesome tech and appliances
• Competitive compensation and benefits
• An inclusive, fun, and supportive team you’ll quickly call family
• Training programs to build new and transferable skills
• Opportunities for career growth within the organization
• A workplace that prioritizes safety, well-being, and belonging

Join our amazing team! We are looking for people just like you.

As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country! Our culture is one of inclusivity and belonging and provides employees an environment where they can bring their whole selves to work. Base pay range Hourly pay rate: $18.00 - $18.68 Pay may vary by province. Pay listed is for the location advertised.

9200 Airport Road, Brampton, ON L6S 6G6 This posting is for a vacancy. At Best Buy Canada, we bring tech to life – and make it fun! We are one of Canada’s largest and most successful retailers, operating the Best Buy, Best Buy Mobile, Best Buy Express, and Geek Squad brands. We offer consumers a unique shopping experience with the latest technology gadgets, entertainment products, and an expanded assortment of lifestyle products.

We have one of the best work environments in the country! Our culture is one of inclusivity and belonging and provides employees with an environment where they can bring their whole selves to work. When you’re part of our team, you’ll get amazing discounts and promotional pricing on everything from TVs and refrigerators to luggage and furniture. You’ll get a sneak peek at the newest tech devices before they hit the market!

Employment opportunities are available across Canada, including at our Canadian Headquarters (CHQ) in Vancouver, BC, our two distribution centres (one in the west and one in the east), and in many of our retail store locations from coast to coast. We believe we have the unique opportunity to help customers enrich their lives and pursue their passions with the help of technology.

Join us today! Let’s talk about what’s possible.