Metro Supply Chain Customer Experience Specialist

Join Metro Supply Chain as a Customer Experience Representative under a 1-year contract. This role involves customer service excellence through order processing and complaint management.

You will be responsible for a wide range of customer service activities in a warehousing context. Your focus on effective communication and problem resolution will help maintain customer satisfaction. Support activities include inventory management and light shipping tasks, contributing to operational efficiency.

Key Responsibilities:

• Handle customer inquiries and complaints efficiently

• Maintain detailed records of damaged and returned goods

• Coordinate shipping requests with the traffic department

• Provide updates on order status to customers

• Maintain a current procedure book for processing

Requirements:

• 2 years of warehouse experience needed

• Excellent communication and interpersonal skills

• Ability to manage change effectively

• Strong planning and results orientation

• Education equivalent to two years of college preferred

Enhance customer experience by applying your skills at Metro Supply Chain.
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