Customer Care Representative

Job Description VICTAULIC Customer Care Representative Brampton, ON Full-Time (On-site)

ABOUT VICTAULIC Victaulic, headquartered in Easton, Pennsylvania, is the global leader in mechanical pipe joining solutions, delivering advanced technologies and engineering services to address complex piping challenges faced by engineers, site owners and contractors. Since 1919, our innovative solutions have improved construction productivity and reduced risks, ensuring projects are completed safely, on time, and within budget. With over 6,000 employees spanning 50+ locations worldwide, our teams are dedicated to delivering advanced technologies and engineering expertise that address real-world challenges across a wide range of industries.

Our sustainable solutions, made from high quality, graded scrap steel, promote circular construction by making piping systems infinitely reconfigured and minimizing environmental impact. Today, our high-quality products are used in more than 140 countries, supporting some of the world’s most critical and prestigious structures.

An Industry Leader With a Heart as Big as Its Ambition and Innovation At Victaulic, we’re committed to constructing a better world for and with our people. Let’s Build a Better World Together. Our commitment to our people is built on four pillars:
We build from within. We stand behind our people. We foster an environment for constant learning. We engineer change for a more stable and sustainable world.

We’re looking for a Customer Care Representative to join our team in Brampton, ON. In this role, you will support customers through phone and email communication, order entry, stock checks, pricing requests, and general inquiries. You will also work closely with our outside sales team, supply chain partners, and distribution teams to help deliver a strong customer experience. This is a great opportunity for someone who thrives in a fast-paced environment, enjoys helping customers, and brings strong attention to detail, organization, and communication skills.

• Process customer orders using web-based systems and BPCS/AS400.
• Respond to internal and external customer inquiries in a timely and professional manner.
• Expedite and source products to help meet customer requirements.
• Deliver excellent customer service in a fast-paced environment.
• Collaborate with internal departments to support customer needs.
• Support outside sales, supply chain, and distribution partners as needed.

• 3 to 5 years of experience in customer relations.
• Exceptional verbal and written communication skills.
• Strong ability to meet deadlines, prioritize, and multitask.
• Demonstrated interpersonal skills and the ability to build strong customer relationships.
• A high degree of emotional intelligence and business integrity.
• Ability to work both independently and as part of a team.
• Strong decision-making, problem-solving, and creative thinking skills.
• Familiarity with Microsoft Office applications.
• University degree or college diploma preferred.

• Experience working in a busy customer service, order management, or inside sales support environment.
• Familiarity with AS400/BPCS or similar order entry systems.
• Strong attention to detail and the ability to stay organized while managing competing priorities.
• A customer-first mindset and willingness to go above and beyond.

• Build A Better Career competitive compensation
• Career development opportunities and internal promotion pathways
• Educational reimbursement and ongoing learning opportunities, including Victaulic University Build A Better Future
• Comprehensive health, dental, and vision coverage
• Health Spending Account (HSA)
• Pension Plan with a company contribution RRSP and TFSA savings programs
• Build A Better You Employee Assistance Program (EAP) and Wellness Hub Wellness Works Program
• Access to wellness resources including Phzio, Pocket Pills, and employee discount programs through Venngo
• Flexible benefits designed to support you and your family’s well-being
• Inclusive, team-oriented culture where people look out for one another
• Build A Better World Join a company whose products…