Customer Care Representative

Position: Victaulic Customer Care Representative
Join the Victaulic team as a Customer Care Representative in Brampton, ON, supporting customer needs through phone and email communication.

Your role will emphasize order management, organization, and delivering an outstanding experience.

At Victaulic, you’ll be part of a respected leader in mechanical pipe joining solutions. This full-time hybrid position requires 3 to 5 years of experience in customer relations and excellent organizational skill. You'll handle order processing and collaborate with teams to respond to stock checks and pricing inquiries.

Key Responsibilities:

• Manage customer orders with web-based order systems

• Handle customer inquiries with professionalism and timeliness

• Expedite product sourcing to meet customer demands

• Ensure high-quality service in a dynamic workplace

• Collaborate across departments for optimal service delivery

Requirements:

• 3 to 5 years in a customer service setting

• Strong written and verbal communication skills

• Experience with AS400/BPCS or similar systems

• High emotional intelligence and business integrity

• Ability to multitask and prioritize effectively

Excel in a role that values customer-first solutions while driving your career forward at Victaulic.
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