Member Service Representative Position

Position: DUCA Member Service Representative Position
Elevate member experience at DUCA as a full-time Member Service Representative in Brampton. Help individuals manage their finances through personalized service and proactive engagement.

In your role at DUCA, you will interact with members daily, ensuring they feel welcomed and valued. Your responsibilities will include handling transactions and offering advice on services that meet their financial needs. This position is ideal for candidates who excel in a fast-paced environment and are passionate about customer service.

Key Responsibilities:

• Provide outstanding member service both in-person and over the phone

• Educate members about DUCA’s services and solutions

• Conduct follow-up calls to enhance member satisfaction

• Process requests for various banking transactions

• Spot and address members’ financial needs proactively

Requirements:

• High School Diploma; relevant degree is a plus

• Experience in customer service, preferably in banking

• Familiarity with cash handling processes

• Excellent verbal and written communication skills

• Strong organizational abilities and attention to detail

Bring your passion for member service to DUCA and make a real difference in Brampton.
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