Customer Service Agent Retail Sales

Position: Customer Service Agent for Retail Sales
Elevate your career with Export Packers Company Limited as a Customer Service Agent, managing retail inquiries and orders in a hybrid work environment. Your detailed-oriented service will enhance the customer experience.

We are seeking a dedicated professional to be a key liaison between customers and internal departments. This role entails ensuring accurate order management, maintaining customer accounts, and resolving inquiries with a focus on satisfaction. Your proactive analysis and reporting will support optimal inventory levels.

Key Responsibilities:

• Manage retail orders from processing to fulfillment

• Respond to customer inquiries and resolve issues promptly

• Maintain accurate records of customers and pricing

• Analyze inventory and sales data for shortages

• Collaborate with operations to ensure timely deliveries

Requirements:

• 2+ years in customer service or relevant roles

• Advanced proficiency in Microsoft Excel and ERP experience

• Strong communication and relationship management skills

• Highly organized with a meticulous attention to detail

• Strong problem-solving and analytical capabilities

Provide excellent customer service and support as part of Export Packers' vibrant team in Ontario.
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