Metrie Bilingual Account Representative Position

Location: Halton Hills

Take the next step in your career with Metrie as a Bilingual Account Representative, where you'll provide top-notch service in both English and French. This position highlights customer interactions and operational support.

In this critical role, you will manage communications with clients to deliver outstanding service while addressing orders and inquiries. You will work closely with the Sales Support team to ensure customer satisfaction through proactive outreach and follow-ups. Building strong relationships is key to your success.

Key Responsibilities:

• Handle incoming calls and emails from customers

• Facilitate order processing and inventory updates

• Conduct proactive follow-up calls with customers

• Resolve customer inquiries and provide tailored solutions

• Collaborate closely with sales team daily

Requirements:

• Bilingual in English and French is a must

• Educational background in business or communications preferred

• Proven experience in customer service environments

• Familiarity with CRM systems, ideally Hub Spot

• Strong organizational skills in managing tasks

Leverage your communication skills and customer service instincts to enhance client experiences at Metrie.