Customer Service Representative

Customer Service Representative — Mississauga

Rashmi’s Bakery is looking for a friendly, organized Customer Service Representative to join our Mississauga team. You’ll help customers place and collect orders, support daily store operations, and make every visit welcoming.

Job type: Full-time, permanent (30 or more hours per week)
Pay: CA $18.00 per hour
Work location: In person at Unit #9, 3611 Mavis Road, Mississauga, ON L5C 1T7

Job Description

• Greet customers and assist with orders, pickups, and questions.

• Respond to phone calls and emails professionally and accurately.

• Enter customer orders into the computer system.

• Help prepare and package cakes, pastries, and other baked goods.

• Support cake decorating by printing edible photos and preparing accessories.

• Restock products and maintain front-of-store displays.

• Keep the store, equipment, and utensils clean and organized.

• Assist managers and supervisors with other store duties as needed.

Qualifications

• Friendly, helpful approach and strong customer service skills.

• Clear verbal and written communication.

• Confidence using email, the internet, and computer-based order systems.

• Ability to multitask, stay organized, and work efficiently during busy periods.

• Availability for evenings, weekends, and occasional overtime.

• Previous retail, food service, or bakery experience is an asset.

• Ability to reliably commute to Mississauga or relocate before starting work.

At Rashmi’s Bakery, you’ll be part of a supportive, family-run team helping customers celebrate with egg-free and nut-free treats.