Customer Service Representative in Logistics

Elevate your career as a Customer Service Representative in a fast-paced, 3PL environment. This role involves managing customer inquiries, shipment tracking, and ensuring efficient service delivery.

We are seeking a detail-oriented Customer Service Representative with over three years of experience in logistics or the 3PL industry. You'll be the primary contact for customer communications, providing updates and maintaining accurate data in the Transportation Management System (TMS). Your proactive problem-solving capacity will ensure seamless coordination among dispatch, operations, and carriers.

Key Responsibilities:

• Act as primary contact for customer inquiries via phone and email

• Provide timely shipment updates and order statuses

• Enter and manage data in TMS with high accuracy

• Coordinate activities with dispatch and operations teams

• Resolve customer issues promptly and effectively

Requirements:

• Minimum 3 years of customer service experience in logistics

• Familiarity with Truck Mate is a plus

• Strong attention to detail and communication skills

• Ability to multitask under pressure

• Proficient in Microsoft Office Suite

Bring your logistics expertise and dedication to service excellence to our CSR team today.