Lead Customer Experience

Position: Lead Customer Experience at Scotiabank
Location: Halton Hills

Elevate the customer journey with Scotiabank as a Customer Experience Lead in Acton, Ontario. You'll manage a talented team, ensuring exceptional service and fostering strong customer relationships.

In this leadership role, you will oversee Customer Experience Associates, guiding them to deliver top-tier service. You'll act as Officer in Charge for the branch when needed, managing emergencies and customer escalations, while enhancing the overall customer experience by identifying opportunities. Your proactive approach in change management will facilitate the adoption of new policies and maximize team performance.

Key Responsibilities:

• Lead and manage Customer Experience Associates team

• Establish strong customer relationships for excellent service

• Act as Officer in Charge during emergencies

• Identify opportunities to enhance customer experience

• Assist with change management and policy implementation

Requirements:

• Proven leadership skills in team management

• Previous experience in coaching and scheduling

• Flexible work schedule availability

• Banking experience a strong asset

• Strong technical skills in digital banking options

Drive customer satisfaction and team performance at Scotiabank in Acton.