Customer Service Desk Associate

Deliver friendly customer service at Walmart Canada’s service desk in Thunder Bay while processing refunds, returns, and exchanges accurately. Support efficient store operations by following company policies and procedures.

As a Customer Service Desk Associate, you represent Walmart’s values at the front end and serve as a key customer contact. You will answer questions, provide directions, maintain records, and help protect security and accuracy. This retail position suits individuals seeking customer service experience.

• Process refunds and returns using company procedures
• Complete required refund and return forms accurately
• Assist customers with exchanges, questions, and directions
• Maintain accurate sales tax-exempt records
• Check returned merchandise before restoring floor placement

• Must be at least 16 years old
• Friendly and professional customer service approach
• Availability for evenings, weekends, and holidays
• Ability to follow company policies and procedures
• Ability to stand, bend, and lift up to 50 pounds occasionally

Apply your customer service, refund processing, and accuracy skills as a Walmart associate in Thunder Bay.