BDC Service Representative North Nissan

Position: BDC Service Representative North Nissan)
Job Details

Posting Details

Posted on October 29, 2026

Locations
Showing 1 location

Brampton, ON , CAN

On-site

Aftersales

Full-Time

Requisition #: BDCSE
002814

Description
Drive for Excellence

Brampton North Nissan  is a globally recognized dealership as part of the exclusive Nissan Global Award winners’ club. We are recognized for our performance and commitment to creating a trustworthy guest experience that inspires loyalty.

Brampton North Nissan is looking to add a  BDC Service Representative  to join our growing family.

About Us

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

Great

Experience:

Every customer is entitled to a great experience

Integrity:  We are honest and transparent in our actions

Diversity:  We are stronger through the inclusion of people, brands and ideas

Innovation:  We passionately embrace opportunities for new and continuous improvements

Empowerment:  We encourage and support our people in taking initiative

Giving Back:  We positively impact the communities in which we live, work and raise families

Here’s what you’ll deliver:

Communicate effectively by telephone and email with customers (both inbound and outbound communication).

Schedule service and maintenance retention appointments.

Answer inbound calls and respond to all customer inquiries and all web leads promptly and effectively.

Correspond with clients and prospective clients by utilizing established dealership templates to communicate with customers by email and telephone.

Utilize dealership call scripts for all inbound and outbound service calls.

Update information regarding all scheduled and confirmed appointments with the customers.

Accomplish all daily, weekly, and monthly goals as established by the Service Manager.

Streamline the CRM with information regarding all verbal communication with customers.

Document information in the Appointment Log when an appointment is scheduled.

Study products and services to continually enhance ability to assist customers.

Acquire knowledge of pertinent dealership processes.

Comply with any customer handling and marketing functions.

Communicate with the Service Manager about any potential customers issues or problems.

Perform all outbound campaigns as periodically assigned by the Service Manager.

Ability to execute tasks with minimal supervision.

Ability to work in adherence to company safety standards at all times.

Comply with all company policies, standards and procedures.

Other duties as required by management.

What you need to succeed:

High School Diploma or GED is required.

Minimum 1-3 years related dealership experience and/or training; or equivalent combination of education and experience is preferred.

Excellent customer service skills with enthusiastic and friendly demeanor.

Able to work well under pressure.

Strong attention to detail will be required.

Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.

Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.

Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.

Able to effectively communicate both verbally and in writing.

Ability to perform multiple duties in a high-energy, fast-paced environment.

Must have a results oriented mindset to succeed.

Willing to work as a member of a team and interact with others in a professional and courteous manner.

Ability to work flexible hours and work around a changing schedule.

Wha…