Fitness Club Customer Service Associate

Support fitness members with friendly service, membership assistance, and clear communication as a Customer Service Associate at Planet Fitness.

This Front Desk Associate position focuses on delivering exceptional experiences for members, prospective members, guests, and teammates. You will connect with people, answer questions, manage membership-related functions, conduct prospective member calls and tours, and resolve concerns or escalate them to a Manager. The role also includes supporting club cleanliness, safety, and policy standards.

• Connect with members on the club floor
• Offer fitness journey assistance while upholding club policies
• Conduct prospective member calls and tours
• Assess membership needs and process related transactions
• Identify safety, cleanliness, maintenance, and facility concerns

• Enjoy connecting with people and helping others
• Communicate clearly, listen well, and respond empathetically
• Be punctual, reliable, and dependable
• Learn quickly through online and hands-on training
• Ability to lift up to 75 pounds

Use empathy, integrity, and customer service skills to help create Planet Fitness member experiences where everyone feels welcome.