Cycle Support Analyst

Job Overview

Location:

Toronto, Ontario, Canada

Job : R1011692

Date Posted:

Company:
Hitachi Rail Canada Inc.

Profession:
Customer Service & Contact Center Operations

Job Schedule:

Full time

Remote:
No

A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.

The Life Cycle Support Analyst will lead a comprehensive life cycle design and optimization of customer solutions for Hitachi Rail’s global CBTC and interlocking projects. Lead the preparation and delivery of complex Long-Term Support contracts across multiple countries. From the bid phase through to long-term operation, is responsible for formalizing scopes, estimating life cycle costs (LCC), and ensuring maximum system availability.

Ensures that system remains sustainable and cost-effective through proactive management and the execution of high-level in-service support contracts.

• Participating and supporting System Life Cycle Management.
• Act as the Work Package Manager.
• Perform risk mitigation strategies.
• Standardization of Bid Preparation Across Business Lines.
• Support Bid Projects Through Preparing System Life Cycle Estimates.

• University degree in Electrical/Telecom/Systems/Mechanical (or similar) Engineering and/or significant relevant technical experience.
• Minimum of 5 years’ experience in working with cross-functional teams without direct reporting.
• Minimum of 5 years’ experience in supporting project bids within a product-centric technology company.
• Minimum of 5 years’ experience in customer interface and marketing/sales experience.
• Demonstrated experience in a commercial organization associated with customer interface, leadership, and delivery of engineering services.
• Strong knowledge of standard computer applications, including intermediate skills in Microsoft Excel and Word.
• Comfortable working with Excel files, Pivot Tables, and VLOOKUPs.
• Possesses the ability to transform complex technical data into clear, persuasive, and professional documentation in English.
• Strong problem-solving, organizational, and interpersonal skills.
• An ability to understand contracted requirements.
• High-level interpersonal, organizational, and communication skills with significant attention to detail.

• P.Eng (Professional Engineer designation).
• Comprehensive knowledge/experience with Hitachi Rail products.

Total Compensation Range: $92,000 - $118,000

• Health, Dental and Vision plans - 100% of premiums are company-paid.
• Retirement Savings Plan with a company contribution and a match, and without vesting period.
• Company paid holidays - 3 weeks of vacation, Holiday closure, personal emergency leave days and sick days.
• Maternity/Parental/Adoption top up pay.
• Annual Incentive plan.
• Company provided Life Insurance, STD and Employee Assistance Plan.

This posting relates to an existing vacancy. Artificial intelligence may be used in the screening or assessment process for this role.

At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.