Associate Production Manager

Position Overview   The Associate Production Manager is an introductory role into Production Management and responsible for managing the technical and logistic elements of a small production classified event or a portion of a larger production classified event as assigned. This position will monitor progress and performance against the developed event plan, identifying, resolving, escalating operational problems, and minimizing delays. The Associate Production Manager will ensure successful execution of events by following Technical and Production Standards and supporting the implementation of processes and SOP’s that drive consistency in event production.

This position will partner with the Production Manager, Senior Production Manager and or Producers and will communicate onsite event execution plans with all parties involved. The Associate Production Manager will report to the Associate Director, Project Management.

Key Job Responsibilities  Event Production Management   Assist in creating and deploying a detailed work plan for a portion of an event or a small project which identifies and sequences the activities needed to successfully complete the project.
Review and make recommendations on both equipment and labor requirements for the event and coordinate with the Operations and Production Management team.
Analyze and manage project risk to ensure customer satisfaction and that Technical and Production Standards are followed.
Develop and maintain strong relationships with clients at all levels of their organization and provide outstanding customer service while focusing on client retention.
Event Execution   Supervise the technical aspects of the job and provide intermediate to advanced operational troubleshooting and problem solving during the technical set up, operation, and dismantle of basic to advanced large-scale audio-visual systems.
Assist with scheduling equipment deliveries and pickups for the assigned event.
Troubleshoot and problem solve audio-visual equipment.
Follow up with clients on-site to ensure that their needs are met and the equipment setup is working properly.
Monitors events and checks in on event session throughout the day.
Financial Management   Monitor cost control measures and report challenges to Production Management team.
Assist Production Management team with securing local internal resources to minimize external spend.
Ensure compliance with Encore Policies and Procedures to minimize company’s exposure to liability claims and property damage, theft and misappropriation.
Administrative & Training   Complete Encore post-event process, to include the completion of all post-show reporting, confirming all workforce hours are accurately entered and ensuring that outsourced equipment is returned to appropriate provider as assigned.
Assist in the training and development of technicians to improve customer experience.
Achieve Technical Level 3 Certification per Encore Technical Skill Set Matrix within 180 days.
CAD or Vectorworks skill would be of great benefit in this role

Job Requirements   BA/BS Degree or equivalent experience
2+ years of knowledge of audio-visual or related technical skill set
1+ years on-site crew experience
Venue audio-visual and strong technical background preferred
Strong Client relationship skills
Strong written and oral communication skills
Works well under pressure
Ability to manage complex job functions within a fast-paced environment
Problem solving and troubleshooting skills
MS Office experience required
Ability to travel up to 50% may be required
Competencies  Deliver World Class Service   Hospitality
Ownership
Do The Right Thing   Demonstrates Self-Awareness
Drive Results   Ensures Accountability
See The Big Picture   Decision Quality
Manages Complexity
V…