Bilingual Consumer Credit Representative

Review consumer credit applications in a hybrid Waterloo position using English, French, Excel, and careful financial analysis. Support dealers and customers across Ontario.

Stanley Black & Decker seeks a Bilingual Consumer Credit Representative reporting to the Director, Global Credit and Collections. You will verify applications, assess creditworthiness, process payments, maintain records, and communicate decisions. The work supports credit operations across the full contract lifecycle.

• Review consumer credit applications for completeness and accuracy
• Assess creditworthiness using bureau reports and banking information
• Communicate decisions, repayment options, and contract requirements to dealers
• Process payments, deposits, returned payments, and account adjustments
• Manage delinquent accounts and coordinate payment arrangements

• One to three years in customer service, accounts receivable, or lending
• Strong organization and exceptional attention to detail
• Proficiency with Microsoft Office, especially Excel and Outlook
• Strong written and verbal English and French communication skills
• Ability to travel to Kitchener as needed

Apply credit assessment, bilingual communication, and payment-processing expertise to support Stanley Black & Decker customers and dealers.