Communications Operator

Job Title :
Communications Operator
Job Opening Number : 107306, 107307
Job

Requisition Number : 586
Number of Positions : 2
Job Type :
Union
Job Code :
Communication Operator
Department : COMMUNITY SERVICES
Division :
Fire & Emergency Services
Starting Salary : $74,096.00 per annum
Job Grade : 004
Job Status and Duration :
Full Time (FT), Temporary (T)
Hours of Work : 42 Hour work week
Location : 7750 Hurontario St
Posting Date :
October 6, 2026
Closing Date :
October 19, 2026

Notice to Internal Applicants :
To ensure your application is processed as internal, please submit your application using your City of Brampton work email address.

External and internal applicants are now being considered.

POSITION SUMMARY AND DUTIES:

Reporting to the Division Chief, Communications, this position is responsible for receiving and directing calls and dispatching appropriate resources across several fire stations, while maintaining a high level of customer service during emergency and non-emergency situations.

Receives fire and emergency calls and dispatches fire apparatus and personnel for Brampton, Mississauga and Caledon fire stations, through the Joint Fire Communications Centre;
Operates console equipment, including telephone, radio, status control and computer-aided dispatch, while quickly analyzing information received from callers in order to dispatch the required apparatus and personnel;
Responds to non-emergency general inquiry calls and redirects if appropriate;
Elicit and understands direction and geographical information in a demanding, multi-tasking, team environment;
Maintains radio contact with all vehicles, both at emergencies and other communication centre activities;
Exercises good judgement and follows established procedures in decision making responsibilities within the Emergency Services division;
Performs system tests, maintains accurate records and other communication functions as required;
Performs other similar and related duties as assigned.

MINIMUM QUALIFICATIONS:

EDUCATION :

Grade 12 education or equivalent secondary education as established by the Ontario Ministry of Education;
Graduate of a post-secondary Emergency Services Dispatch accredited certification OR previous Emergency Services Communications Centre experience;

Required License/Certification :

Must possess and maintain a valid, non-probationary, Class “G” Ontario Driver’s License;

Other Skills and Assets:

Demonstrated communication skills, both written and verbal;
Demonstrated ability to speak clearly and precisely while under stressful situations;
Demonstrated ability to work independently and within a team environment;
Demonstrated customer service and public relations skills;
Demonstrated reliability;
Proficiency with Microsoft Office Suite;
Ability to handle sensitive and confidential information;
Ability to perform radio dispatch duties in an often demanding and stressful emergency environment;
Must be willing and able to wear all required uniform clothing and/or personal protective equipment as assigned/required;
Must be able to work variable hours including nights, weekends and holidays as scheduled.

PREFERRED QUALIFICATIONS:

Possession of both a post-secondary Emergency Services Dispatch accredited certificate and previous
Emergency Services Communications Centre experience is preferred.
Good knowledge of streets, fire station locations and Peel Region geography is an asset.

Additional Information

Interview:  Our recruitment process may be completed with video conference technology.
** Various tests and/or exams may be administered as part of the selection criteria

We thank all applicants; however, only those selected for an interview will be contacted. The successful candidate(s) will be required, as a condition of employment, to execute a…