GreenShield Patient Care Team Supervisor

Join Green Shield as a Supervisor in the OnePoint Patient Care Team, focusing on exceptional patient and provider interactions. Leverage your skills in managing referrals and development.

As the supervisor of the OnePoint team, you will oversee the patient intake process, ensuring optimum service delivery and compliance with healthcare standards.

Your role will include mentoring team members, streamlining their tasks, and collaborating closely with various stakeholders to enhance patient experiences and resolve inquiries efficiently.

Key Responsibilities:

• Hire, train, and build a resilient PSP team

• Manage scheduling and implement system processes

• Ensure adherence to service protocols and healthcare guidelines

• Communicate efficiently with various stakeholders

• Handle client escalations and drive service excellence

Requirements:

• Over 3 years in healthcare, with PSP experience preferred

• Understanding of financial support and pharmacy operations

• Proficient in relationship management and performance monitoring

• Ability to troubleshoot PSP-related issues

• Experience in process improvement and data analysis

Enhance patient care by leading the OnePoint Team at Green Shield and making a significant difference in the healthcare community.
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