Coordinator, Disability Management

Job Title:

Coordinator, Disability Management

Job Opening Number: 107275
Job Requisition Number: 572
Number of Positions: 1
Job Type: Management and Administration
Job Code: Coordinator 4, 35
Department: CORPORATE SUPPORT SERVICES
Division: People and Equity
Hiring Salary Range: $80,954.00 - $91,073.00 per annum
Job Grade: 4
Job Status and Duration: Full Time (FT), Regular (R)
Hours of Work: 35 Hour work week
Location: City Hall
Posting Date: 10/02/2026
Closing Date: 10/16/2026

This position is responsible for providing operational support to the Disability Management Team with a focus on the coordination of WSIB claims from creation to closure as well as administratively supporting the management of STD and LTD claims. The incumbent will facilitate and process documentation and transactions related to WSIB and disability claims management and help with educating our managers and employees with the workers compensation and disability claims processes.

• Support HR stakeholders in managing WSIB claims management.
• Maintain records of all WSIB claim files from creation to closure.
• Review WSIB cost statement to ensure appropriate costs are levied at the City.
• Coordinate RTW/Medical Accommodations meetings with all employees who require an accommodation for medical reasons or are returning from an extended medical absence for occupational or non-occupational illnesses.
• Coordinate the case management of WSIB, STD and LTD disability claims.
• Participate in problem solving, including addressing and resolving complaints with pay and entitlement.
• Assist with the maintenance of case files.
• Participate in the revision or review of disability plans with regards to processing and entitlement as appropriate.
• Arranging for assessments to take place including FAE's (functional abilities evaluation) and IME's (Independent Medical Examination), etc.
• Ensure the safeguarding of all confidential files.

• Respond and handle service related enquiries within the established service standard timelines.
• Providing advice and guidance, including policy procedure, and collective agreement interpretation on disability management, return to work and medical accommodation.

• Conduct research and analysis using various resources to gain insight of current program/project, processes and practices to assist team in ways to improve service solutions and support operational needs.
• Researching and coordinating training sessions on abilities management, return to work and medical accommodation.

• Monitoring WSIB, STD and LTD claims by maintaining communication with the employee and their leader.
• Collecting data, analyzing and generating reports and program statistics while ensuring data quality.
• Assist with the development of templates, forms, letters, etc.
• Prepares communications (letters, etc.) to supervisors, employees and insurance providers regarding claims management.
• Working collaboratively with the various unions, while addressing complex cases with the WSIB, HR, OD and the LTD providers.

• Assist in special projects as required.
• Work within diverse groups to support operational goals and objectives.
• Demonstrate corporate values at all times.
• Participate as a member of cross-functional team.
• Provide support/backup as necessary to team members.

• Post-secondary degree in Human Resources, Occupational Health, Kinesiology, Nursing, Social Work or other related academic program

• A minimum of two (2) years of experience with disability claims and WSIB claims management in a unionized environment.
• Previous experience using HRIS & Claim management systems (e.g., Parklane, People Soft…