Director, SAP Platform Operational Resiliency

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country’s largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

Does working with some of Canada’s most versatile minds in innovation supporting retail, digital consumer solutions and analytical platforms excite you? Loblaw Technology & Analytics powers game‑changing retail solutions, giving our customers the ability to live their lives well.

Come work with a team that values diverse ideas, prioritizes a culture of inclusion and develops our talent from within. Loblaw Technology & Analytics gives you the chance to excel and helps you to strive for success in a big way. Keep reading to learn more!

Please note Loblaw’s hybrid work model is 4 days in office
Director, SAP Platform Operational Resiliency - Brampton ON

The Director, SAP Platform Operational Resiliency will be accountable for ensuring the stability, continuous improvement & resiliency of the SAP enterprise platform. The role will focus on reporting, system health, incident management, driving processes and change improvements and proactive measurements to avoid business impact. The ideal candidate is a strong collaborator, with a proven track record of managing and engaging multiple stakeholders within a large, complex matrix organization, including significant experience in the successful management of enterprise mission critical platforms.

This proven leader will deliver on this mandate by managing a team of technology professionals through coaching and mentoring to build and maintain a high‑performing team that delivers exceptional results. This role will work closely and report directly into the Sr. Director SAP Platform & Solutions.

What You’ll Do:

Collaborate daily with several teams across IT, System Integrators, Software Vendors, and Business Units to ensure stability to the SAP applications. Using these critical relationships; the platform will seek to improve processes and communications to ensure the systems are supporting the needs of business operations.

Create reporting to proactively understand and communicate overall system health based on metrics derived from the production systems.

Drive resolution with intensity and accountability to minimize disruptions. Relentless in desire to solve root cause and find ways to optimize and create resiliency where possible.

Present to peers and leadership across the business on aspects of production operations. Bridge the gap between technical teams and business teams to ensure extreme clarity on problem statements and issue resolution.

Consistently engage with delivery teams to ensure as the ‘protector of production’ any releases are aligned to the standards and testing validations expected.

Evaluate existing processes and build plans to improve any that can: remove tech debt, reduce production incidents, better system performance, resilience to external events, improve communication.

Understand end to end business processes to inform decisions and priorities.

Improve core metrics through measured targets and objectives, SLA’s and performance.

Engage with vendors regularly to ensure accountability and clarity of expectations and performance against SLAs. When not meeting expectations; difficult conversations to bring back performance to expectations.

Manage strategic partnerships with key business stakeholders, acting as a trusted advisor on technology solutions to drive key business outcomes and communicate strategies that will ensure the stability of programs.

What You Bring:

Excellent verbal and written communications

Ability to bridge and elevate a message between very detailed technical conversations…