ServiceNow Solutions Architect – FSO

Ashgur is a leading provider of IT solutions, specializing in optimizing financial service operations for our clients. We are committed to delivering innovative solutions that drive efficiency, compliance, and customer satisfaction. With a focus on leveraging cutting-edge technologies like Service Now, we empower financial institutions to streamline their operations and achieve their business objectives.

Position Overview: We are seeking a talented and experienced Service Now Financial Service Operations (FSO) Architect to join our team. As a Solutions Architect specializing in Financial Service Operations, you will be responsible for designing and implementing Service Now solutions tailored to the unique needs of financial institutions. You will collaborate with clients to understand their business requirements, translate them into effective solutions, and drive successful implementation.

Responsibilities:

• Collaborate with financial services clients to understand their operational challenges and requirements related to financial service operations.
• Design end-to-end Service Now solutions for financial service operations, including incident management, problem management, change management, compliance, and risk management.
• Lead workshops and discussions with stakeholders to gather requirements, provide technical guidance, and present solution designs.
• Develop comprehensive solution documentation, including architecture diagrams, technical specifications, and implementation plans.
• Configure and customize the Service Now platform to implement financial service operations solutions, ensuring alignment with industry best practices and regulatory requirements.
• Provide guidance and support to development teams during the implementation phase, ensuring successful delivery of solutions on time and within budget.
• Collaborate with other teams, including Service Now developers, system administrators, and project managers, to ensure seamless integration and coordination of solutions with other modules and functionalities.
• Stay updated on the latest Service Now features, enhancements, and best practices related to financial service operations, and provide recommendations for continuous improvement and optimization.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Finance, or related field.
• Minimum of 5 years of experience working with the Service Now platform, with a focus on financial service operations for at least 1 year.
• Strong understanding of financial services industry processes and regulations, with experience in incident management, problem management, change management, compliance, and risk management.
• In-depth knowledge of Service Now Financial Service Operations modules and functionalities, including Service Now GRC (Governance, Risk, and Compliance).
• Proven experience designing and implementing end-to-end Service Now solutions for financial service operations, preferably within the financial services industry.
• Excellent communication and interpersonal skills, with the ability to effectively engage with financial services clients, stakeholders, and cross-functional teams.
• Service Now certifications, such as Certified Implementation Specialist (CIS) in Financial Service Operations, are highly desirable.

Ashgur is an equal opportunity employer and is committed to diversity in the workplace. We encourage applications from all qualified individuals, including those with diverse backgrounds and those with disabilities.