Infrastructure and EUC Specialist

Join to apply for the  Infrastructure and EUC Specialist  role at  Yoplait Liberté Canada .
The IT Infrastructure and EUC Specialist plays a critical hands-on role in supporting and maintaining the organization’s IT infrastructure and end-user services. Reporting to the Infrastructure and EUC Manager, this role provides Level 1/2 technical support, ensures the stability of local systems, and contributes to delivering a secure and efficient digital workplace. The Specialist works closely with both users and global IT teams to maintain high service levels and system reliability.

Key Responsibilities
Infrastructure Support
Assist in maintaining and supporting local IT infrastructure, including servers, networks, cloud platforms, and backup systems
Monitor system health and performance; troubleshoot and escalate infrastructure issues as needed
Implement standard infrastructure procedures under the guidance of the manager
End-User Computing (EUC)
Deliver Level 1 / 2 support for end-user hardware and software issues escalated from the service desk
Support the provisioning, deployment, and management of end-user devices (PCs, laptops, mobile devices, peripherals)
Assist in managing endpoint configuration, software distribution, and patching processes
Service Operations
Follow ITIL-based processes for incident, change, and request management using ITSM tools (e.g., Service Now, Jira)
Collaborate with the Level 1 Service Desk to ensure effective ticket resolution and user satisfaction
Contribute to documentation of support procedures, technical guides, and knowledge base articles
Security and Compliance
Ensure compliance with endpoint security, data protection, and IT policies
Support implementation of technical controls aligned with cybersecurity standards
Assist with user access management and device encryption
Qualifications
Degree or diploma in Information Technology, Computer Science, or related field
3–5 years of experience in IT support, infrastructure, or EUC roles
Solid understanding of Windows environments, Active Directory, networking basics, phone systems, RDS, and cloud platforms (Azure or AWS)
Familiarity with ITSM/ITIL tools and processes
Strong problem-solving, troubleshooting, and interpersonal communication skills
Certifications
CompTIA A+ or Network+
Microsoft Certified:
Modern Desktop Administrator Associate
ITIL v4 Foundation
Azure Fundamentals or AWS Cloud Practitioner (a plus)
Seniority level   Associate

Employment type

Full-time
Job function   Information Technology
Industries   Dairy Product Manufacturing and Food and Beverage Manufacturing

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