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Job Description & How to Apply Below
In this key frontline role, you will utilize over five years of experience in technical support to assist customers with hardware and software challenges. Your responsibility will also include engaging in sales activities, guiding customers towards valuable company products and subscriptions while ensuring a seamless support experience.
Key Responsibilities:
• Implement remote support solutions via calls and chats
• Analyze and address technical issues effectively
• Assist with remote platform connectivity for customers
• Promote appropriate company services and products
• Create and manage technical support tickets and follow-up requests
Requirements:
• Degree or certification in a technical field
• A+ certification is highly valued
• Minimum 5 years in technical troubleshooting
• 3 years engaging in customer services
• Proficiency in English and French required
Your bilingual prowess and technical skills will greatly benefit our customers in this vital remote role.
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