Desktop Support Engineer

Join Axiom Technologies as a Desktop Support Engineer and deliver exceptional on-site support in Brampton, Ontario. Help users resolve technical issues efficiently while ensuring outstanding service quality.

This full-time position is perfect for candidates with a strong IT background. You will provide first and second-level support, manage service requests, and maintain effective communication between users and IT. The role requires troubleshooting hardware and software and addressing complex technical issues in a timely manner.

Key Responsibilities:

• Provide first and second-level technical support on-site

• Troubleshoot hardware and software issues effectively

• Monitor and resolve routine and non-routine desktop issues

• Update Service Now and maintain documentation accurately

• Perform hardware roll-outs and installations

Requirements:

• 3+ years of IT Infrastructure support experience

• A+ certification and additional vendor certifications preferred

• Proficient in Windows 10/11 and Office Suite/O365

• Excellent customer service and communication skills

• Ability to manage multiple tasks with minimal supervision

Be part of a dynamic team at Axiom Technologies and enhance your expertise in desktop support.
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