Bilingual; En​/Fr Dayforce Application Specialist

Canada

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award‑winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise – Makes Work Life Better – Reflec ts our commitment to employees, customers, partners and communities globally.

A Dayforce Application Specialist (Bilingual English/French) is responsible for providing customer‑focused technical support and guidance on Human Capital Management (HCM) software, ensuring customers are able to effectively utilize system features and resolve application‑related issues.

• Provide technical support to customers, including troubleshooting software issues and resolving Dayforce application‑related inquiries.
• Answer customer questions and provide guidance on the effective use of the Dayforce software application.
• Collaborate with developers and cross‑functional teams to identify, troubleshoot, and resolve software issues or defects.
• Deliver customer guidance, training, and ongoing support to promote effective use of the Dayforce software application.
• Maintain documentation and knowledge base articles to support issue resolution and customer self‑service.
• Stay current with Dayforce software features, enhancements, and updates, and communicate changes to customers.
• Communicate service scope and discuss when customer requests fall outside standard support offerings or require billable services.
• Continuously expand knowledge of the software application, HCM modules, and related business processes to effectively support evolving customer needs.

• Bilingual proficiency in English and French is required; verbal and written communication must meet professional client‑facing standards.
• Experience supporting Canadian payroll, tax, year‑end processes, and benefits administration is strongly preferred.
• Exposure to US payroll is considered an asset; however, candidates must be willing to learn and support US payroll processes and cross‑train across multiple Human Capital Management (HCM) modules, including HR, workforce management, benefits administration, and talent management.
• Bachelor’s degree in a related field or equivalent work experience.
• Strong analytical, problem‑solving, communication, and interpersonal skills.
• Ability to collaborate effectively across teams and departments.
• Comfortable working in a dynamic, fast‑paced environment with evolving processes, priorities, and customer needs.
• Demonstrated openness to learning and utilizing AI‑driven tools and technologies to enhance problem‑solving, communication, and operational efficiency.
• Strong customer‑service mindset with a commitment to timely follow‑up, clear communication, and consistent ownership of customer issues through resolution.
• Exposure to SQL and experience with ERP applications are considered assets.
• Experience supporting or working with HCM software is considered an asset.
• Ability to work assigned business hours aligned to Eastern Time (ET), including scheduled shifts ending as late as 6:00 p.m., to support customer and operational needs.

Dayforce is an equal opportunity employer and embraces all individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits. With a commitment to community impact, including volunteer days and our charity, Dayforce Cares, we provide opportunities for you to thrive both in your career and personal life.

Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors,…