Warehouse Management Systems; WMS Administrator

Position: Warehouse Management Systems (WMS) Administrator
Scope
The Warehouse Management Systems (WMS) Administrator is responsible for managing and optimizing daily warehouse system activities to ensure accurate order processing, timely shipment execution, and high data integrity. This role serves as a key liaison between warehouse operations, sales order coordination, traffic teams and IT, ensuring the WMS and related data systems run efficiently and support operational decision-making. The Administrator supports operational performance by monitoring reports, performing data analysis, troubleshooting system‑related issues, and escalating concerns to management when necessary.

While this position does not have direct supervisory responsibilities, it plays a critical role in supporting cross‑functional teams and driving warehouse accuracy, efficiency, and customer satisfaction.

Duties & Responsibilities
Order Processing & Documentation

Wave, allocate, and generate task/shipping paperwork for orders in accordance with customer and warehouse requirements

Execute order modifications (line removals, cancellations, price or shipping method changes) and document changes in the WMS

Order Monitoring & Issue Resolution

Track orders using Shipping Logs and cIMS reports to identify outstanding or exception orders

Investigate and resolve order discrepancies; elevate complex or recurring issues to the Operations Manager

Partner with Sales Order Coordinators to clarify order requirements and fix data issues at source

New Release Oversight

Verify that newly released orders are processed and shipped on time

Escalate missed or delayed orders to management for resolution

Data Analysis & Reporting

Read and validate data from WMS, ERP (e.g., Great Plains), shipping systems, and other operational sources to ensure accuracy and completeness

Analyze operational data to identify trends, bottlenecks, root causes of errors, and opportunities for efficiency improvements (picking accuracy, shipment on‑time performance, inventory discrepancies, throughput); maintain and distribute recurring reports for Operations

Perform ad‑hoc data requests and deep‑dive analyses (e.g., why a SKU has a high short‑pick rate, zone productivity comparisons)

Produce clear, actionable insights and recommendations from analysis and communicate findings to Operations Management – with proposed follow‑up actions

Assist in the development of automated data extracts and scheduled reporting to reduce manual effort and improve timeliness

Systems, Data Integrity & Continuous Improvement

Monitor data integrity between systems (WMS ERP TMS) and coordinate fixes with Operations Management

Troubleshoot WMS issues, create support tickets when required, and follow up to resolution

Document system processes, reporting logic, and data definitions so teams share a single source of truth

Propose process and system improvements driven by quantitative analysis; participate in implementation and change tracking

Skills & Qualifications

High school diploma or equivalent; post‑secondary diploma in supply chain, logistics, business analytics, or related field preferred

2–3 years of relevant work experience in a warehouse/distribution environment with exposure to WMS and Operations

Strong Excel skills (Pivot Tables, VLOOKUP/XLOOKUP, Power Query) and experience preparing operational reports

Strong attention to detail, analytical mindset, and ability to translate data into actionable recommendations

Excellent communication skills (written and verbal) and ability to work cross‑functionally

Ability to work independently, prioritize multiple tasks and adapt to changing operational needs

Experience working with a WMS and the ability to troubleshoot issues

Preferred

Experience working with ERP systems (Great Plains is an asset)

Familiarity with BI tools (Power BI, Tableau, or similar) and experience creating dashboards

Basic scripting or familiarity with tools for data automation (e.g., Python, SSIS)

The successful candidate will receive a conditional offer, contingent upon the successful completion of a background check conducted by our contracted third‑party vendor. The specific clearance requirements vary by position and may include one or more of the following: criminal background check, credit check, employment verification, education verification, and driver’s abstract review. If you have any questions along the way, please do not hesitate to ask.

Solutions 2 GO Inc. is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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