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Digital Operations Specialist

Job in Brampton, Ontario, Canada
Listing for: Kerrstreet
Full Time position
Listed on 2026-06-12
Job specializations:
  • IT/Tech
    Data Analyst
Salary/Wage Range or Industry Benchmark: 70000 CAD Yearly CAD 70000.00 YEAR
Job Description & How to Apply Below
DIGITAL OPERATIONS SPECIALIST
Department:
Communications

Reports to:

VP of Communications and Marketing

Date Last Modified:
June 2026

THE ROLE
We are looking for a hands‑on technologist to build, run, and steward the digital backbone of Partners International Canada. Website, donor database, data flows, internal systems, story library, video formats, tech vendor coordination, tickets, and the unglamorous infrastructure that makes the visible work possible.

This is not a director role, not a strategist role. It is a craftsperson role. The work is concrete, varied, and quietly important. The wins are quiet: a page that loads faster, a donor who finds the giving form on the first try, a field photo from Pakistan that makes it into a campaign in Brampton without anyone losing the file, a staff member whose login works on Monday morning.

We’re looking for a technologist with a pastor’s heart; equally at home in a Net Suite saved search and a Sunday small group. Believes technology is a stewardship issue and that excellent execution is a form of worship.

RESPONSIBILITIES

WEBSITE AND DIGITAL EXPERIENCE

Your largest near‑term project is platform strategy. Partners International is actively evaluating whether to remain on Suite Commerce or migrate quickly this year. You will own the evaluation, the architecture decisions, and the execution. Whatever path we choose, the platform must connect cleanly to Net Suite for bidirectional data flow.

– If we migrate to a new CMS, building an entire new website will be required. If we stay with Suite Commerce, a full reinvention of the existing site is required. Anticipate, architect, and manage decoupled web ecosystems. If a platform migration occurs, you will own the configuration and maintenance of integration middleware (e.g., Celigo, Zapier, Make), ensuring zero data loss between the frontend donor experience and the Net Suite backend.

– Build, optimize, and maintain two to six new responsive landing pages per month for campaigns, appeals, and partner stories.

– Improve donor conversion through cleaner UI and UX, faster forms, fewer clicks, and stronger calls to action.

– Own ongoing API, plug‑in, and integration management.

– Implement analytics and conversion tracking with GA4, Google Tag Manager. Build live dashboards in Looker Studio for leadership.

– Run SEO hygiene: structured data, metadata, sitemaps, page speed, broken‑link sweeps.

– Ensure the site is secure, mobile‑optimized, fast, and accessible. AODA requires our website to meet WCAG 2.0 Level AA. You own compliance.

– Crush bugs. Triage. Fix. Document.

NETSUITE, CRM, AND DATA INTELLIGENCE

Serve as Partners International Canada’s primary technical point of contact for Net Suite. Help Finance, Donor Engagement, Communications, International Programs, and Leadership extract the data they need.

Oversee all digital giving integrations, channels, payment gateways (specifically Blue Snap), and transaction processing. Ensure all financial data flows securely into Net Suite in full compliance with standards.

Move the organization from reactive reporting to predictive data insights. Use CRM data to build donor health scoring, identify multi‑year giving trends, and flag early indicators of lapsed donors to directly support retention strategies.

Clean and maintain donor data. Standardize fields. De‑duplicate records. Document the hygiene routines you build.

Build and maintain donor segments for mailings, email automations, and targeted appeals. Manage data flow between the website and Net Suite. Ensure transactions, contacts, and engagement signals sync cleanly.

Design and maintain custom dashboards and reports for leadership.

Stand up triggered email journeys: welcome series, monthly donor onboarding, lapsed donor recovery, and post‑campaign thank‑yous.

Deliver monthly search and discovery insights. What converted. What did not. Where to lean in next.

Perform annual data‑hygiene maintenance.

CYBERSECURITY, PRIVACY, AND SAAS STEWARDSHIP

Enforce baseline security hygiene across the team: multi‑factor authentication, password manager adoption, device encryption, quarterly phishing tests, and basic incident response.

Maintain PIPEDA and…
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