Sr. Product Manager, Customer

Sr. Product Manager, Customer Payments – Brampton, ON

The Senior Manager is responsible for defining and executing the end-to-end payment strategy across physical retail and digital commerce channels. This role bridges the gap between point-of-sale technology, digital/eCommerce platforms, merchant acquirers, and in-store operations to ensure secure, compliant, efficient, and scalable payment experiences for customers and internal teams. The role partners closely with POS application teams, Digital/eCommerce teams, IT architecture, and external payment providers to deliver seamless payment capabilities that support both in-store and virtual retail experiences.

The role also evaluates and leverages emerging technologies — including agentic AI and intelligent automation — to improve payment operations, decisioning, customer experience, and risk management.

• Define and own the enterprise retail payment strategy across in-store, online, mobile, and omnichannel experiences
• Develop payment product roadmaps aligned to business growth, customer experience, and operational efficiency
• Evaluate and introduce new payment methods, platforms, and capabilities (e.g., wallets, BNPL, tokenization, network services)
• Partner with POS application teams to design and implement payment flows for physical retail environments
• Collaborate with Digital and eCommerce teams to support online, mobile, and virtual payment experiences

• 8–12+ years of experience in payments, financial services, retail technology, or digital commerce
• Deep understanding of card payments, alternative tenders, and payment compliance (PCI DSS, EMV, network rules)
• Proven ability to lead complex, cross-functional initiatives at a senior manager level
• Application of AI or agentic workflows in payments, fraud, operations, or customer experience
• Global or multi-market payment strategies

We recognize Canada’s diversity as a source of national pride and strength. We are committed to being an equal opportunity employer and encourage people from all backgrounds and identities to apply. Accommodation in the recruitment, assessment, and hiring process is available upon request for applicants with disabilities. Candidates who are 18 years or older are required to complete a criminal background check.

Details will be provided through the application process.

Our commitment to Sustainability and Social Impact is an essential part of the way we do business. Our approach focuses on three pillars – Workplace, Sourcing and Community – and we strive to demonstrate leadership in these areas. We offer progressive careers, comprehensive training, flexibility, and other competitive benefits. This posting is for an existing vacancy and the company uses artificial intelligence in screening, assessing and/or selecting applicants for this position.