Professional Services Specialist; Enterprise Physical Security Systems

Professional Services Specialist (Enterprise Security Systems)

Location:

Hybrid/Remote (Canada) | Type:
Full time

Solo Squid is a professional services firm that works with enterprise clients to deploy, optimize, and maintain advanced security systems and build custom integrations when off‑the‑shelf solutions aren’t enough. We bridge the gap between what traditional security integrators deliver and what modern enterprise environments need.

• You’re a mid- to senior‑level technician or technical specialist with experience in enterprise security systems.
• You enjoy troubleshooting, solving challenging technical problems, and working directly with customers.
• You’re looking to grow beyond break/fix work into project delivery, optimization, and long‑term customer success.
• You’re comfortable acting as a technical advisor, working with both internal teams and external clients.

• Deploying, configuring, and optimizing enterprise Genetec systems and peripherals (access control, video, analytics, and more).
• Auditing existing deployments and recommending improvements or redesigns.
• Acting as a technical lead on client projects, from kickoff to handover.
• Supporting custom integrations and automation developed by our internal dev team.
• Providing Tier 2/3 support, identifying root causes of performance issues, and helping customers get the most out of their systems.

• 3+ years working hands‑on with enterprise security systems (especially Genetec).
• Strong grasp of networking fundamentals, Windows Servers, and SQL.
• Experience working with enterprise clients — hospitals, utilities, higher ed, airports, etc.
• Comfortable juggling multiple projects and working independently.
• A desire to grow into a customer‑facing role that includes project delivery, optimization, and advisory.

• Genetec certifications.
• Experience with scripting, automation, or video analytics.
• French proficiency (bilingual is a bonus).

• Remote — with a focus on outcomes, not how many hours you’ve worked.
• Small team, big impact — you won’t feel like a number.
• Interesting technical challenges that go beyond camera counts.
• Group Benefits Plan.
• Room to grow as we expand managed services and pro‑services offerings.