ServiceNow Technical Advisor

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Service Now Technical Advisor based in Canada.

This role is a senior technical leadership position focused on driving end-to-end Service Now solution design and implementation across enterprise-scale environments. You will act as a key advisor on platform capabilities, helping organizations optimize Software Asset Management (SAM Pro), Business Continuity Management, and Crisis Management workflows. The role blends architecture, hands‑on configuration, and strategic advisory, requiring strong engagement with stakeholders to translate business needs into scalable technical solutions.

You will lead feasibility assessments, define implementation roadmaps, and guide process redesign initiatives that improve operational resilience and IT efficiency. Operating in a highly collaborative environment, you will support the full Service Now lifecycle from design through deployment and transition to operations. This is a high‑impact role where technical depth and advisory skills directly shape mission‑critical enterprise systems.

Provide technical leadership across Service Now initiatives, guiding architecture, configuration, and implementation of enterprise solutions with a focus on SAM Pro, BCM, and Crisis Management

• Conduct feasibility studies and translate business requirements into scalable and well‑structured technical solution designs
• Lead end‑to‑end implementation activities, including planning, system configuration, testing, deployment, and operational transition
• Facilitate business process redesign workshops to align Service Now capabilities with organizational needs and best practices
• Develop detailed technical documentation, solution roadmaps, and implementation strategies to support delivery consistency
• Collaborate with cross‑functional stakeholders to manage priorities, resolve complex technical challenges, and ensure successful adoption
• Provide ongoing advisory support throughout the project lifecycle, ensuring alignment between business goals and platform capabilities

• 5+ years of experience leading Service Now implementations in enterprise environments
• At least 3+ years of hands‑on experience with Service Now SAM Pro and related modules
• Strong expertise in Service Now solution design, platform configuration, and technical architecture
• Proven ability to translate complex business requirements into structured technical solutions and implementation plans
• Experience leading workshops, stakeholder discussions, and cross‑functional technical engagements
• Strong analytical, problem‑solving, and documentation skills with attention to detail and clarity
• Excellent communication skills with the ability to engage both technical and non‑technical stakeholders
• Ability to manage multiple priorities effectively in a fast‑paced, project‑driven environment
• Eligibility to obtain Government of Canada Reliability Security Clearance (or meet residency requirements)

• Remote‑first contract opportunity within Canada
• Competitive compensation aligned with senior‑level Service Now expertise
• Opportunity to work on high‑impact enterprise and government‑related initiatives
• Exposure to complex, large‑scale Service Now transformation programs
• Flexible work structure supporting work‑life balance
• Collaborative, high‑expertise technical environment
• Opportunity to influence strategic platform decisions and enterprise architecture