Job Description & How to Apply Below
Elevate user support as the IT Helpdesk Manager at BGBx, ensuring effective technology solutions for staff. Focus on driving operational excellence and system reliability.
As the Helpdesk Manager, you will lead the operations team in addressing user IT needs, managing service levels, and resolving complex technical issues.
Your role entails enhancing system performance and onboarding processes while ensuring user satisfaction and support documentation is up to date.
Key Responsibilities:
• Oversee daily IT helpdesk ticket operations
• Manage user accounts, permissions, and device setups
• Collaborate with infrastructure teams to resolve issues
• Establish and implement standard operating procedures
• Conduct performance monitoring and reporting
Requirements:
• Minimum 3–5 years in IT support; leadership experience preferred
• Familiar with Windows, macOS, and common software
• Strong analytical and troubleshooting capabilities
• Understanding of ITIL frameworks is a plus
• Exceptional interpersonal skills and service orientation
Lead BGBx's helpdesk operations to empower and support your colleagues with effective IT solutions.
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