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Job Description & How to Apply Below
Join Genetec as an EMEA Support Engineer and be at the forefront of providing exceptional customer service for our advanced security solutions.
This role offers hands-on experience in problem-solving within a collaborative environment.
As an EMEA Support Engineer, you will take ownership of escalating complex cases, working closely with Sales and R&D teams.
Your role involves utilizing various diagnostic tools to resolve customer issues effectively while contributing to ongoing improvements in our support frameworks. Strong communication skills are essential as you engage with clients to ensure clear understanding and satisfaction.
Key Responsibilities:
• Take ownership of complex customer cases
• Use diagnostic tools for swift issue resolution
• Collaborate with colleagues for effective problem-solving
• Assist with creating documentation and FAQs
• Communicate root cause analyses to clients
Requirements:
• Degree in Computer Science or equivalent experience
• 2 years experience with Genetec Security Center
• Strong analytical and troubleshooting skills
• Excellent communication skills in English and French
• Flexible to visit clients on-site as needed
Harness your technical expertise and passion for customer satisfaction at Genetec.
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