Director, Customer Engagement Platforms

North American Centre, 5700 Yonge St #210B, North York, ON M2M 4G3, Canada

Posted Wednesday, July 22, 2026 at 4:00 AM

Questrade Financial Group (QFG), through its companies - Questrade, Questbank, Questrade Wealth Management, Community Trust Company, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. We use cutting-edge technology to help Canadians become much more financially successful and secure.

At QFG, we combine human-centric collaboration with AI-driven innovation to redefine financial services. The ideal candidate will be a catalyst for change, using AI to transform and deliver unparalleled customer experiences and shaping a future where AI empowers our teams to do their best work.

Join our diverse, inclusive, and hybrid workplace to unleash your creativity and nurture your curiosity without limits. If you share this sense of infinite possibility, come shape your future at QFG.

What’s in it for you as an employee of QFG?

Health & wellbeing resources and programs

Paid vacation, personal, and sick days for work-life balance

Competitive compensation and benefits packages

Work-life balance in a hybrid environment with at least 3 days in office

Career growth and development opportunities

Opportunities to contribute to community causes

Work with diverse team members in an inclusive and collaborative environment

This job posting is for an existing vacancy.

We’re looking for our next Director, Customer Engagement Platforms. Could It Be You?

The Director, Customer Engagement Platforms is a key technology leadership role responsible for the end-to-end lifecycle, stability, and modernization of Questrade's core engagement platforms. This role drives the strategic transition from legacy systems to a modern, modular, and composable architecture while overseeing critical platforms like CRM, marketing automation, loyalty, and Customer Identity & Access Management (CIAM). Leading a multi-disciplinary team, the Director scales Agile delivery models and optimizes vendor relationships and platform costs to support organizational growth and deliver seamless customer experiences.

In this role, responsibilities include but are not limited to:

Strategic Platform Modernization: Define and execute a multi-year technology roadmap that transitions legacy systems into a modern, modular, and composable platform architecture, aligning technology investments with business growth objectives.

Operational Excellence & Stability: Oversee the end-to-end technology lifecycle, run stability, performance, and high availability of critical customer engagement platforms (including CRM, marketing automation, loyalty, and CIAM).

Agile & Product-Based Delivery: Champion and scale modern agile delivery frameworks across multi-disciplinary engineering and platform teams, ensuring rapid, iterative value delivery and high-quality software engineering practices.

Vendor & Financial Management: Manage strategic relationships with major technology vendors, negotiating licenses, monitoring cloud consumption costs, and optimizing platform ROI to ensure fiscal responsibility.

Cross-Functional Collaboration: Partner closely with business stakeholders across marketing, product, and operations to align platform capabilities with organizational strategies and customer-experience goals.

Talent & Team Leadership: Lead, coach, and build a high-performing engineering and operational team, fostering a culture of continuous learning, accountability, and psychological safety.

Architectural & Security Governance: Ensure all platform designs and integrations adhere to enterprise security standards, data privacy regulations, and robust system architecture principles.

Data-Driven Optimization: Establish and monitor key performance indicators (KPIs) related to platform stability, operational efficiency, and deployment velocity to drive continuous system and process improvements.

Have a Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field; or equivalent practical experience.

Have 8+ years of…